At Surya369 Traders, accessible from www.surya369traders.com, your privacy is one of our top priorities. This Privacy Policy document describes the types of information that we collect, how we use it, and the choices you have regarding your information.
Please read this policy carefully to understand our practices. By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several different types of information to provide you with a smooth, secure, and personalized shopping experience.
1.1 Personal Identification Information
When you purchase a product or interact with us, we may ask you to provide certain personally identifiable information, including but not limited to:
Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Payment Details (processed via secure gateways)
We only collect personal information that is necessary for order fulfillment, communication, and improving our services.
1.2 Non-Personal Identification Information
We may also collect non-personal information about your interaction with our site, such as:
Browser name and version
IP address
Device type (mobile/desktop)
Operating system
Pages visited on our website
Date and time of visit
Referring website or search engine
This information is collected anonymously and is used for analytics and website optimization purposes.
2. How We Use Your Information
We use the information collected in the following ways:
Order Fulfillment: To process your purchase, deliver products to your doorstep, and send order confirmations and shipping updates.
Customer Support: To respond to your inquiries, complaints, or feedback efficiently.
Marketing & Promotions: With your consent, we may send promotional emails or newsletters about our new products, discounts, and offers.
Website Improvement: To analyze site usage and performance, fix bugs, and improve user experience.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.
We do not sell, trade, or rent your personal information to others for profit.
3. Payment Security
We use third-party payment gateways like Razorpay, Paytm, or UPI-based systems to process payments securely. Your card and bank details are never stored on our servers. All transactions are encrypted using SSL (Secure Socket Layer) technology.
4. How We Store and Protect Your Data
Your data is stored securely on password-protected systems. We implement strict physical, electronic, and managerial procedures to protect the information from unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Sharing of Information
We may share your personal information only under the following circumstances:
With Service Providers: Such as courier partners and payment processors who assist us in delivering services.
With Legal Authorities: If required by law, or in response to a valid legal request.
With Business Transfers: In case of merger, acquisition, or asset sale, your personal data may be transferred, but you will be notified beforehand.
6. Use of Cookies
We use cookies and similar tracking technologies to:
Remember your preferences and settings
Improve website performance
Understand browsing behavior for analytics
Cookies do not contain any personal information. You can choose to disable cookies via your browser settings, but doing so may affect certain features on the site.
7. Third-Party Links
Our website may include links to third-party websites for payment, logistics tracking, or social media engagement. We are not responsible for the privacy practices or content on these websites. We recommend reviewing their privacy policies individually.
8. Email Communications
By creating an account or placing an order, you consent to receive communications related to:
Order updates
Product recommendations
Nesletters (if opted-in)
You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link at the bottom of our emails.
9. Your Rights
You have the right to:
Access the personal data we hold about you
Correct or update inaccurate or outdated data
Request deletion of your data, subject to legal or contractual obligations
Withdraw consent for data use (e.g., opt-out of emails)
You can exercise these rights by contacting us using the details in the “Contact Us” section below.
10. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update our Privacy Policy periodically. Any changes will be posted on this page with a new effective date. We encourage users to frequently check this page to stay informed about how we are protecting the information we collect.
12. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy, please reach out to us:
Surya369 Traders
5-70/1A, Varalakshmi Towers
Bhavani Nagar, Anaparthy
East Godavari District, 533342, India
📧 Email: support@surya369traders.com
📞 Phone: +91-9494953690
